The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

As a consumer, can you recall a recent bad customer-service experience? Most of us can. In fact, we can rattle off several without a moment’s hesitation. Related: 4 Steps to Ensuring Customer ...

COLUMBIA, S.C. - Yesterday we celebrate the companies with the best customer service. Today, it's the worst. First off and most importantly I want to stress that while this piece is highly subjective ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

I was recently reminded how important customer service and simply caring about the customer is for any business. My husband and I had our first child in November, and as parents do, we’ve purchased a ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you're looking for the best customer service in travel, you might be ...

As the name denotes it, Time Warner Cable is a cable telecommunications company, and even though it was merged with Charter Communication on May 18 th, it was still ranked separately in this survey.

Comcast ranks 3rd on our list of worst companies for customer service. Its lack of consideration for its customers is legendary among Internet users. If you follow the link, you can read some shocking ...