Microsoft will test its business acumen by the end of this year with new software for automating customer-service functions. On Tuesday Microsoft is expected to detail plans for Microsoft Customer ...

Microsoft says they have discovered new attacks conducted by the Russian state-sponsored Nobelium hacking group, including a hacked Microsoft support agent's computer that exposed customer's ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...