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Version 3 of the ITIL was published in May and is an evolution of the standards and practices embodied in ITIL Version 2. There are five core volumes in the Official ITIL Lifecycle Publication Suite, ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...